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How bandarjayatoto Protects Your Personal Data

Your personal data — account credentials, transaction records from DANA, OVO, GoPay and QRIS, and session activity — is handled under a clear retention and access framework that…

Data encrypted in transit and at restDANA, OVO, GoPay & QRIS transaction privacyAccount access logs retained 12 monthsData deletion requests processed within 14 daysNo third-party sale of your personal data
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bandarjayatoto How bandarjayatoto Protects Your Personal Data
HUBUNGI TIM PRIVASI

Reach Our Privacy Team Directly

If you need to correct, export or erase your personal data, our privacy support team is reachable seven days a week between 08:00 and 23:00 WIB. Whether you are in Surabaya or anywhere else across Indonesia, the same response window and escalation path applies to every account holder who submits a formal data request through the channels below.

Team online

Live Chat

Open the chat widget from your account dashboard between 08:00–23:00 WIB. A privacy-trained agent will acknowledge your data request within one hour and assign a reference number.

Email Privacy Desk

Send a written data access or deletion request to our privacy desk email. We aim to respond with a confirmation and estimated completion timeline within two business days of receipt.

WhatsApp Support

Reach us on WhatsApp for faster initial triage of privacy concerns. Share your registered account email and the nature of your request; we will route it to the correct privacy handler immediately.

STANDAR PERLINDUNGAN DATA

Six Ways We Handle Your Data With Care

Data protection on this platform is not a single policy document — it is a set of operational controls applied at every touchpoint where your information moves.

End-to-End Encryption

All data transmitted between your device and our servers — including payment references from DANA and GoPay — is encrypted…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve page load times on mobile.

Account Security Logs

Every login attempt — successful or failed — is recorded with a timestamp and device fingerprint.

Data Retention Schedule

Transaction records are retained for 12 months to satisfy financial audit requirements where local law mandates it.

No Third-Party Data Sale

We do not sell, rent or barter your personal data to advertising networks or data brokers.

Data Correction Requests

You have the right to request correction of any inaccurate data held on your account.

Your Privacy Questions, Answered

The questions below cover the most common privacy concerns we receive from account holders across Indonesia — from what data we hold after a GoPay deposit, to how long your session logs stay on file and what happens when you request full account erasure. If your question is not answered here, our privacy desk is reachable via live chat during operating hours.

We collect your registered name, email address, phone number, and device identifiers. Once you transact via DANA, OVO, GoPay or QRIS, we also store the payment gateway reference number returned after each transfer — not your wallet PIN or full credentials.

We share only the minimum transaction reference data with payment processors like the QRIS gateway to confirm deposit or withdrawal status. We do not sell or transfer your personal profile data to advertisers, analytics brokers or any unrelated third party.

Transaction and identity records are retained for 12 months after account closure, as required where local law mandates financial record-keeping for Indonesian operators. After that period, your data is anonymised and removed from active systems on a rolling schedule.

Yes. Submit a data export request via email or live chat between 08:00–23:00 WIB. We will compile your account profile, transaction references and session log summary and deliver the export file to your registered email within five working days.

Contact the privacy desk via live chat or email with your account email and a deletion request. We process confirmed deletion requests within 14 days. Note that records required by applicable local law are anonymised rather than fully deleted until the statutory retention window closes.

We use session cookies for login continuity and optional analytics cookies to improve mobile load performance. You can review and disable non-essential cookies from the privacy settings tab inside your account dashboard — changes take effect immediately on your next session.

Reach our privacy support team via live chat (08:00–23:00 WIB daily) or email our privacy desk directly. We acknowledge formal complaints within one business day and aim to resolve data-handling concerns within seven working days of the initial report.

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